On the other hand, it is good to know that you enjoyed the activities we had for you. We are glad to hear that the problem with the buffet was solved the next day. Thank you very much for your preference, we are glad to know that your second stay with us was amazing and the guest service team was super attentive with you, taking care of your experience and providing excellent service, Allein, Juan and Roberto, can make a moment an unforgettable experience, also, they will always work with all the hotel team to meet your expectations and give the best. Thank you for the comment on this platform. Once again, we apologize for any inconvenience caused, and we hope to have the pleasure of serving you again soon. We are confident that you will notice a significant improvement in our services. We value your loyalty and would love to have the opportunity to welcome you back to Ocean Maya Royale in the future. Our team is dedicated to making things right and ensuring your satisfaction. Please feel free to reach out to us through Google or any other convenient method of contact. We will be adding notes to your profile to ensure that your future visits are even more enjoyable, with improved services and attention to detail. Rest assured that we take your concerns seriously, and we are committed to addressing them promptly. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We deeply regret any inconvenience or disappointment caused by the issues you encountered with your privilege package. Janice, I would like to sincerely apologize for the unfortunate experience you had during your recent stay at Ocean Maya Royale. Thank you once again for your feedback, and we extend our sincerest apologies for any inconvenience caused. We hope you'll give us another opportunity to exceed your expectations in the future. We value all feedback, as it helps us continually improve our services and facilities. We regret that your overall experience did not meet your expectations and that you decided to cut your stay short. While our resort may not meet everyone's taste, we strive to provide a memorable stay for our guests who appreciate the unique offerings of our property. Ocean Maya Royale hotel is known for its beautiful and paradisiacal beaches, which contribute to a luxurious experience. We appreciate your feedback regarding the availability of spoons and will work on improving our utensil distribution process. We will address this issue with our team to ensure a more enjoyable dining atmosphere for our guests. Regarding the breakfast experience, we apologize for the noise and crowding you encountered in the canteen. We actually offer six dining options to provide a variety of international cuisines: Dolce Vita serves Italian cuisine, Charro specializes in Mexican dishes, Yookoso offers Japanese delicacies, Bluemoon presents French cuisine, The Hacienda serves as an international buffet, and Privilege provides a selection of carefully curated dishes. We apologize for not meeting your culinary expectations. Please note that we have two pools to cater to different preferences, with one specifically designated for those seeking a quieter and more tranquil environment. We understand that the loud music from the activity pool may have hindered your relaxation. We appreciate your patience and understanding as we address your concerns. We sincerely apologize for the inconveniences you experienced during your stay at Ocean Maya Royale hotel. Hilton Hawaiian Village Waikiki Beach ResortÄear Guest, Thank you for taking the time to share your feedback with us.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Cenote "el Burrodromo" Mayakoba.Hotels near Rosewood Spa at Rosewood Mayakoba.Cheap Accommodations in Playa del Carmen.Playa del Carmen Luxury Boutique Hotels.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Playa del Carmen Hotels with Free Parking.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.
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